Refund, Cancellation & DMCA Takedown Policy

Effective Date: July 26, 2026 · Forms part of and is incorporated by reference into the ExamKracker Terms & Conditions.

Part A – Refund Policy

This section governs refunds for any and all paid ExamKracker Premium Memberships purchased through the Platform, and is framed in good-faith compliance with the Consumer Protection Act, 2019 (India) and any applicable Razorpay merchant-agreement refund obligations.

A.1 General Policy Statement

A.2 Limited Grounds Under Which Refunds Will Be Considered

ExamKracker will, at its sole discretion, evaluate refund requests where any of the following conditions are met and documented by the requesting Member:

1. Duplicate / Unauthorized Charges: Where Razorpay or your financial institution confirms a genuine duplicate charge, unauthorized transaction, or fraudulent billing that was not initiated from your account credentials. Refund amount: 100% of the duplicate amount.
2. Service Failure Resulting in Complete Inaccessibility: Where, within 48 hours of purchase, the Platform suffers a sustained (≥24 hour) outage that completely prevents you from accessing the paid features AND you can demonstrate you were unable to use any paid benefit. Refund amount: pro-rated portion of the unused term, or full refund for terminations within 48 hours.
3. Good-Faith Early Cancellation (48-Hour Cooling-Off Window): Members who request cancellation within 48 hours of purchase AND who have consumed fewer than 10 paid quiz sessions AND fewer than 5 premium-feature dashboard views may be eligible for a partial refund of up to 90% of the fee paid. A flat 10% administration + payment-processing fee will be deducted from all refunds approved under this clause.
4. Materially Misleading Description: If ExamKracker has advertised a specific paid feature (e.g., "access to X question bank") that is verifiably not delivered and cannot be delivered after a 14-day cure period, the Member may request a pro-rata refund for the relevant portion of the subscription.

A.3 Grounds Under Which Refunds Will Be Refused

Refund requests will be denied where, in the reasonable judgment of ExamKracker:

• The Member has engaged in abuse: account sharing, scraping content, scripting automated requests, cheating on the level-progression engine, or any other violation of the Terms & Conditions.
• The request is made after a Membership term has fully expired.
• The Member is dissatisfied with the question content or their own exam performance (both of which are disclaimed in our Disclaimer).
• The request relates to a "change of mind" outside the 48-hour cooling-off window.
• The Member obtained the membership at a promotional / discounted price and is requesting a refund of the undiscounted list price.
• Payment was processed through a fraudulent payment method, stolen card, or unauthorized third-party account.

A.4 How to Request a Refund

1. Submit your refund request in writing via the Contact Us page. Include the exact subject line: REFUND REQUEST – [your email] – [Razorpay Order ID / Payment ID].
2. Attach: (a) the payment receipt email from Razorpay or ExamKracker, (b) a brief explanation of the refund ground you are relying upon, (c) supporting evidence (screenshots of errors, duplicate-charge statements from your bank, etc.).
3. ExamKracker will acknowledge your request within 3 business days and issue a final decision within 10 business days of receiving complete documentation.
4. If approved, the refund will be processed to the original payment method used at checkout. Refunds typically take 5–10 business days to appear on your statement depending on your issuing bank. ExamKracker does not control the final settlement speed.

Part B – Cancellation & Termination of Membership

B.1 Voluntary Cancellation by the Member

• One-time Subscriptions: ExamKracker premium memberships are one-time, non-recurring purchases. There is no auto-renewal and therefore no recurring billing to cancel. Your membership simply expires on the date shown in your Payments/History section at the end of its term.
• You may voluntarily request account closure at any time through the Grievance Officer (see Privacy Policy), which will prevent further logins and, where technically feasible, irreversibly de-personalize quiz history. Except in cases covered by A.2 above, cancellation does not trigger a refund of any already-paid fees.

B.2 Involuntary Termination by ExamKracker

ExamKracker may terminate or suspend a paid Membership without refund and without notice where the Member materially breaches the Terms & Conditions, including (without limitation) unauthorized sharing of account credentials, systematic scraping of the question bank, payment through fraudulent instruments, or harassment of other Members or staff.

B.3 Discontinuation of the Service

Part C – Copyright & DMCA / Section 52 Takedown Procedure

ExamKracker respects the intellectual-property rights of others and expects our users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA") (Title 17, U.S.C. § 512) and, for Indian rightsholders, Section 52 and Section 79 of the Information Technology Act, 2000 and the IT (Intermediary Guidelines) Rules, 2021, we respond expeditiously to notices of claimed copyright infringement that comply with the requirements below.

C.1 Notice of Copyright Infringement

To file a copyright-infringement notice with ExamKracker, please send a written communication (email is acceptable) to the Grievance / Copyright Officer through the Contact page. Under penalty of perjury, your notice MUST include substantially the following elements to be actionable:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive copyright interest that is allegedly infringed.
2. Identification of the copyrighted work(s) claimed to have been infringed, or, if multiple copyrighted works are covered by a single notice, a representative list of such works.
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, with information reasonably sufficient (e.g., the exact, complete URL(s) on ExamKracker) to permit us to locate the material. Generic complaints ("you host infringing PDFs") without specific URLs will be discarded.
4. Information reasonably sufficient to permit us to contact the complaining party (name, postal address, telephone number, and an email address).
5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

C.2 Counter-Notice (Put-Back) Procedure

If material you uploaded or posted (e.g., a UGC comment with links, or a document explicitly flagged as user-submitted) has been removed as a result of a copyright notice, and you believe the material was removed as a result of a mistake or misidentification, you may file a counter-notification with our Copyright Officer. To be effective, a counter-notice MUST be a written communication that includes the following:

1. Your physical or electronic signature.
2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
3. A statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
4. Your full name, address, telephone number, email address, and a statement that you consent to the jurisdiction of the courts in the appropriate judicial district (India) and will accept service of process from the person who provided the original infringement notification or an agent of such person.

If a valid counter-notice is received, ExamKracker will provide the complaining party with a copy of the counter-notice and inform that party that the removed material may be restored in 10–14 business days. Unless the complaining party files a court action seeking a restraining order against the user or the material, the removed material may (at our sole discretion) be restored on the Platform after this period.

C.3 Repeat Infringers

It is ExamKracker's policy, in appropriate circumstances and at our sole discretion, to disable and/or terminate the accounts of users who are repeat infringers. A "repeat infringer" is generally defined as a user who has been the subject of more than two (2) valid copyright-infringement notices where the counter-notice procedure (if invoked) did not vindicate the user's position.

C.4 False / Misleading Notices

Any person who knowingly materially misrepresents under this Part C (a) that material or activity is infringing, or (b) that material or activity was removed or disabled by mistake or misidentification, may be liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA or equivalent provisions of Indian law.

C.5 Contact for Copyright Matters

All infringement notices and counter-notices under this Part C should be addressed to our Copyright / Grievance Officer and submitted through the Contact Us page. Please include the phrase COPYRIGHT / DMCA NOTICE in the subject line to ensure rapid triage. For the avoidance of doubt, this same address also handles complaints under Section 52 of the Indian Copyright Act, 1957 and Section 79(3)(b) of the IT Act, 2000.